Refund policy
Return & Refund Policy
Welcome to SwiftCartBB. We strive to provide quality fitness products and excellent customer service. This Return & Refund Policy explains your rights and our procedures regarding returns, exchanges and refunds.
By placing an order with SwiftCartBB, you agree to this policy.
1. Your Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the South African Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"), or any other applicable law.
Where this policy conflicts with applicable law, the law will prevail.
2. Change of Mind Returns
As our products are fitness equipment that may come into direct physical contact with the user, we do not accept returns simply because you changed your mind, unless required by applicable South African law.
Where SwiftCartBB voluntarily accepts a discretionary return, all of the following conditions must be met:
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Return request submitted within 7 calendar days of delivery.
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Product must be unused.
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Product must be unwashed.
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Product must be undamaged.
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Product must include all original packaging.
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Product must include all accessories.
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Product must be suitable for resale as new.
Original courier charges are non-refundable.
Customers are responsible for return shipping costs unless South African law provides otherwise.
SwiftCartBB reserves the right to refuse any discretionary return that does not meet these requirements.
3. Defective, Damaged or Incorrect Products
If your order arrives:
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damaged,
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defective,
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materially different from what you ordered, or
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not fit for its intended purpose,
please notify us within a reasonable time after discovering the issue.
Where the CPA applies, you may be entitled to a repair, replacement or refund, depending on your legal rights.
SwiftCartBB may request:
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photographs,
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videos,
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a description of the issue,
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your order number, and
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return of the product for inspection.
Where the product is confirmed to be defective under the CPA, SwiftCartBB will cover the reasonable return shipping costs.
4. Six-Month Implied Warranty
In accordance with Section 56 of the Consumer Protection Act, qualifying products carry an implied warranty of quality for six (6) months after delivery.
If a product fails because of a manufacturing defect, poor workmanship or because it does not meet the standards required by the CPA, you may return it within six months.
Where the CPA applies, you may choose one of the remedies available under the Act, including:
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repair;
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replacement; or
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refund.
This warranty does not cover damage resulting from:
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misuse;
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abuse;
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improper storage;
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improper cleaning;
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accidental damage;
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modifications;
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normal wear and tear;
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commercial or professional use where the product was intended for personal use only; or
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failure to follow care or usage instructions.
These exclusions do not apply where prohibited by law.
5. Hygiene and Safety
For hygiene and health reasons, products that have been used may not qualify for discretionary returns where permitted by law.
This does not affect your statutory rights regarding defective products.
6. Incorrect Orders
If SwiftCartBB ships the wrong product, we will arrange collection where appropriate and send the correct product or provide a refund.
7. Return Process
To request a return, email:
Please include:
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Full name
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Order number
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Email address
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Description of the issue
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Photos (if applicable)
Returns sent without prior approval may be refused.
8. Inspection of Returned Goods
All returned products are inspected before a refund or replacement is approved.
SwiftCartBB reserves the right to decline returns where:
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the item has been intentionally damaged;
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the product has been altered;
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components are missing;
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the product has been excessively used;
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the damage resulted from misuse rather than a manufacturing defect.
9. Refunds
Once the returned product has been inspected and approved, refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.
Courier costs paid for the original delivery are generally non-refundable unless required by law.
10. Exchanges
Where available, SwiftCartBB may offer exchanges instead of refunds for eligible products.
Availability depends on current stock.
11. Online Purchase Cooling-Off Rights
Where consumers are entitled to cancel an online transaction under the Electronic Communications and Transactions Act or any other applicable legislation, SwiftCartBB will honour those statutory rights.
Where permitted by law, reasonable direct costs associated with the return of goods may be deducted where applicable.
12. Limitation of Liability
To the maximum extent permitted by South African law, SwiftCartBB shall not be liable for indirect, incidental, consequential or special damages arising from the use of our products.
Nothing in this clause excludes liability that cannot legally be excluded under South African law.
13. Contact Us
SwiftCartBB
Email: support@swiftcartbb.co.za
Website: www.swiftcartbb.co.za
Response Time: Within 2 business days.